For Immediate Release:
Contact: Christine Jelley
Phone: (631) 586-5125
Fax: (631) 586-5120
MCG Surge Protection nominated for the Small Business Administrator's Award for Excellence
Deer Park, NY: The SBA recently nominated MCG Surge Protection of Deer Park, NY, for the Administrator's Award of Excellence for their collaboration with TRW on a critical, time-sensitive requirement for the US Army.
TRW approached MCG to design custom surge protection for application between the GPS link and the computer. The installations, plagued by transients that were being generated when the GPS system was linked to the computer, were sustaining damage and malfunction. Five thousand units in the field are vulnerable.
A military exercise was scheduled to start that fall, necessitating the delivery of 688 of the TVSS units. The requirements called for a Data Line Protector that could easily plug into and become an integral part of the system. It must divert transients in nanoseconds. Physically, the unit need to have hardwired connections on both ends and be housed in a waterproof enclosure compatible with the application.
MCG had less than 4 weeks to design a prototype, get approval, order parts, assemble and drop ship to Fort Hood, Texas. TRW sent quality assurance personnel to the MCG plant to approve its quality control system, which is now ISO-9001:2008 compliant. MCG employees worked overtime to ensure that the 688 pieces arrived on time for the military exercise. The effort of everyone involved was huge.
MCG Model DLP-1931
Under a seemingly impossible deadline, MCG was able to successfully satisfy a critical need, and was proud to do so. To date, there are zero reported failures in the MCG protectors or the protected equipment.
MCG Surge Protection was founded in 1967 and specializes solely in the design and manufacture of AC Power Line, Data/Signal/Telephone Line and DC Surge Protectors. MCG pioneered many of the innovations that are commonplace today including modularity, redundancy, low impedance Micro-Z wiring, and advanced local diagnostics for ease of servicing, event monitoring, audible alarm, etc.
For more detailed information, please visit MCG's website at: www.mcgsurge.com. Or call (800) 851-1508.
NBP PAPI and MCG Surge Protection
March 9, 2015 - The New Bedford Panoramex PAPI system is a visual indication system that allows pilots to ensure that the aircraft is on the proper glide slope during approach for a landing. PAPI stands for Precision Approach Path Indicator. These indicators are located on the airfield at the side of the runway facing the approaching aircraft. Depending on the pattern of lights seen by the pilot, they let the pilot know if they are coming in too steep, too shallow, or just right. The main components that make up the system are four indicator assemblies (LHA) and a power and control assembly (PCA). READ MORE...
NEW AC SURGE PROTECTOR OFFERS MIX AND MATCH FEATURE OPTIONS
August 2005 - MCG Surge Protection of Deer Park, New York recently introduced the LS Series of AC Power Line Surge Protectors for Main and Branch Panel applications. These rugged protectors offer an array of standard features and a variety of mix and match options enabling the user to customize the unit and pay only for what is actually needed. There are over 120 different configurations possible. The protectors are available in 120kA, 200kA, 300kA and 560kA.
Standard features include 40kA MOVs, redundant surge paths per phase, LED diagnostics, easy application upgrade of motherboard assembly, field-replaceable protection modules, NEMA 4 enclosure and EMI/RFI filtering. All units are UL-1449 listed, NEMA LS-1 compliant and come with a ten-year, no nonsense warranty.
Per the application, the user can add any or all of the following options: internal disconnect switch, Audible alarm with mute/transient event counter/remote relay, NEMA 4X SS enclosure, flush mount kit, and MCG's proprietary Micro=Z low-impedance connection cable.
The unit is available to protect 120-1600VAC, 1-3ph, wye and delta. Prices start at $2200; delivery is stock. The unit is covered by a no-nonsense 10-year warranty and a lifetime warranty on the protection modules. For more information, please contact Sue Baron at (800) 851-1508, or email : info1@mcsurge.com or visit us on the web at www.mcsurge.com .
New! DC Over Voltage Protectors for Power Supplies
See LVC page for more details
April 2003 - Deer Park, New York - Voltage transients on power supply bus result from excessive fluctuations in prim power source voltage, loss of integral voltage regulation, maladjustments, series regulator faults, etc. The new LVC Series sense when a DC over voltage occurs and switches rapidly from an "open" to a virtual "short" circuit. Any potentially destructive energy from resultant transients is now provided with a very low resistance path around sensitive components such as ICs, transistors, etc.. The crowbar will automatically reset when the current is removed.
Transients generated by the power supply itself can wreak havoc on the downstream load. The LVC protectors install inside a power supply or between the power supply and sensitive equipment. Operating in microseconds, the LVC offers a quick, sure, economical fix.
The protectors are available in the following trip voltages: 7.5V, 18V and 30V for 7A, 25A and 55A applications. Mil Spec and other trip voltages available. Delivery is from stock. For more information, contact MCG Surge Protection, 12 Burt Drive, Deer Park, NY 11729; 1 (800) 851-1508 or 1 (631) 586-5125. Visit our comprehensive website at www.mcgsurge.com or e-mail us at info@mcgsurge.com .
MAGNATECH LIMITED PARTNERSHIP
September 30, 2005
Mr, James D. Tighe
Electronic Manufacturers Sales
PO Box 2589 Woburn, MA 01888
Dear Mr. Tighe,
It is not often that one is favorably impressed to the extent that you feel motivated to write a complementary letter.
As you may remember, a little over a year ago, we spoke of the transient electrical problems experienced in our manufacturing facility. Since we are in a heavy manufacturing area, next to a major airport, and situated in a known lightening-prone setting, I anticipated that we may be able to mitigate some of our problems by installing surge protection to the incoming AC power. However, due to the nature of our business of manufacturing and testing of welding systems, I had little hope of eliminating equipment losses due to transient failures, as our own operations were probably the biggest contributors to the destructive influences we experienced,
I must say that after following your recommendations and using MCG products, we can report zero failures over this past year. This includes over 20 workstations networked to three servers, a multi-chair CAD system, and lots of computer-based instrumentation. I think it is certainly safe to say that the installed cost of the MCG protection you configured has been more than offset by the equipment we would have ordinarily replaced, without considering the costs of downtime.
Thank You,
Magnatech Limited Partnership
Garry'O. McCabe
Exec. Vice President
P.O. BOX 260 - 6 KR1PES ROA.I5
EAST GRANBY, CONNECTICUT 06026 USA
An Electrical Distributor on Long Island, NY
One of my distributors, who has only purchased MCG equipment once before, called me yesterday, looking for a price. I wasn't in and, in true New York fashion, he couldn't wait so he called MCG.
Anthony took the call, checked the records to see what he had paid on his last order and gave him my standard distributor pricing. In addition, he had some technical questions that Glenn Clifford handled.
By the time I got to call my customer back, which was about one hour after his initial call, he was absolutely thrilled with the service he had received from MCG. He told me that no one tried to over-sell the job and he was given practical, sensible advise.I should mention that this particular customer does not normally throw around compliments.
He told me that I was "...fortunate to have such as solid outfit..." backing me up. I couldn't agree more.
NY/NJ MCG Sales Representative
Paul Moraff pmoraff@optonline.net
Fiber Optic Technology Company in China
To: MCG Electronics, Inc.
From: A leading Fiber Optic Technology Company in China
Subject: Thank You
Our company, located in south of China, is a high-tech joint-venture enterprise specializing in fiber optic technologies. We are one of the world’s largest manufacturers of leading edge Micro-Electro-Mechanical Systems (MEMS) optical components.
In February 2004, our company acquired a new production line and transferred it to a facility in south China. Unfortunately, that factory is located in one of China’s worst lightning zones, and the millions of dollars of high-tech sensitive equipment installed in the premises are exposed to many dangerous lightning strikes. We contacted many experts who recommended various solutions including complicated and expensive improvements to our grounding system.
The MCG representative gave us an explanation of the lightning threat and what we could do to handle it. Other than ensuring that all grounds of the building were bonded together, MCG did not require any further improvements to our grounding system.
We installed one of their 200 kA models at our building entrance and smaller models inside our assembly –line room.
The service was friendly and professional. And the protectors are working great. Since we installed our MCG surge protectors several huge lightning storms have hit our facility, but our assembly-line equipment has remained on-line with no damage what so ever. In addition our MCG surge protectors protected our equipment form huge branch panel explosion caused by a power line short circuit incident.
As you can imagine we are VERY happy with MCG’s performance!!! Thank you, MCG
US State Dept
Endorsement from the U.S. State Department:
Dear Anthony Biondo,
Thank you so much for the translations of the installation instructions. (from English to French). The Libreville, Gabon Post and our office appreciate the outstanding effort and support that MCG has given us over the years.
Regards,
Henry
Professional Engineer in WI
Customer Testimonial
January 2005
Dion Neri, MCG Senior Engineer
Dear Dion,
Thank you for your quick and complete answer to my question.
"The use of 160M on a 480 volt motor control center."
This information helps as I specify your TVSS products on a regular basis for municipal projects.
Contractors are continuously trying to substitute stuff from "the other guys" but, they eventually give up when I remind of the performance requirements of my spec which is written around your products.
Thank you,
From a P.E. (Professional Engineer)
Wisconsin
Government Contractor
From a Government Contractor
Anthony Biondo,
Thanks for the excellent service; you and Sue have done a great job!
We’ll be sure to let our customer know that everyone at MCG worked hard to push the order out ASAP. They will appreciate your enthusiastic attitude and quick response – rare qualities in today’s business world – as do we.
I’d like to learn more about your surge protectors so we can present them effectively to all our clients. We market to the federal government, defense contractors, and the Bell operating companies. I am sure experienced buyers from SBC, Verizon, Lockheed-Martin, etc. will recognize the extra value that’s built into your products.
Let us know if this sounds interesting to your management. We like to work with brand-name quality vendors and MCG fills the bill. Have a good weekend!
Blue skies,
MH
A Government Contractor
Financial Institution in NC
Endorsement from a Financial Institution in NC
Dear MCG Sales Representative,
This letter is to inform you that since you have installed the AC power and data line over voltage equipment as well as the selected phone system protection at 19 of our Carolina locations, we have not had a single loss of computer hardware, phone systems, ATM's or other sensitive bank equipment. It seems like a shield has been placed around each of our branch banks, protecting them form lightning and thunderstorms, power company spikes and transients.
This is a considerably different experience than what it was like before. Thunderstorms and power company surge would periodically play havoc with our branches. On one occasion, we lost one of our banks for four days!
The one time, relatively small investment we have made has relieved us of equipment down time, customer aggravation and management grief. Thanks for bringing this to our attention.
Respectfully,
Systems Manager/Vice President
The Bank of NC
Mammoth Community Water District
Mammoth Community Water District - Customer Testimonial
Dear Jack McGruder,
I enjoyed our phone conversation the other day, and wanted to thank you for your quick response in sending the MCG surge suppressor quotation. As I had mentioned on the phone, we have a MCG TVSS at on of our municipal well sites. It had been installed before I started working as the District electrician, and I never really paid much attention to it until a power utility transformer blew up outside of the well site. As you can imagine the well went out of service and I was called out to investigate the problem and get the well back on line. I found the TVSS had two fried modules and I thought that it would be history based on the units age. I took a chance and called the 800 number on the inside of the enclosure and found to my surprise that the company was still in business, had the replacement parts, and replaces the modules FREE OF CHARGE. Within a couple of days I had the replacement parts, the power company had repaired there damaged equipment and the well was back on line with no damage to the pump motor or the pump control PLC. For this reason when our Districts engineering department requested we install TVSS at all our well sites I highly recommended that we take a close look at purchasing more MCG TVSS.
Thanks again,
Sincerely
Karl Schnadt
Mammoth Community Water District
Instrumentation Tech / Supervisor
PO Box 597
Mammoth Lakes, CA 93546
(760) 934-2596x230 / Fax: (760) 934-4080
kschnadt@mcwd.dst.ca.us
Global Healthcare Manufacturer
An endorsement from one of our Global Healthcare Manufacturer customers.
June 17, 2004
Dear Messrs. Glenn Clifford and Anthony Biondo:
Enclosed please find the one of the two damaged surge protectors - the subject of our prior correspondence . The enclose surge protector is the one shown in the digital photographs I sent previously.
Earlier I stated that, because of the reason for damage to the surge protectors, I don't really consider it MCG's responsibility to repair/replace me under warranty. In no way was your product defective. In fact, it did precisely what it was suppose to do. It protected some delicate, expensive, valuable one-of-a-kind electronic equipment. I find it rare that a company stands behind its product to the extent your company does. I'm glad I chose MCG's product in the application and will do so in the future.
Sincerely,
Systems Engineer for a Global Healthcare Manufacturer
Customer Feedback Log
As an ISO-9001: 2000 Company, we are required to keep an on-going Customer Feedback Log.
Here is what our customers had to say:
“Pleased with both the products and service I received from MCG.” - Buyer at a Telecom Company
“MCG saved the day and made my life a lot easier.” - Buyer at major communications systems company
“Your customer service is magnificent.” - Engineer, Military Mfg
“Great site. Very informative. I saved it in my favorites.”- Customer
“Works great and we have never had a failure on the >1000 units.” - RF System Design Engineer
“We are also in Deer Park and liked that we could pick up the unit.” - Irrigation company
“Good prices and units are in stock.”- Radio supplier
“MCG was able to ship the next day.”- Electrical Wholesaler
“Was very pleased with the MRA process and appreciated that the replacement was shipped promptly.”- Electrical Contractor
“We appreciated that MCG changed their ship dates to meet our revised schedule.” - Buyer/OEM
“We’re a repeat customer. We receive the units on time with no problems.” - Mobile Environmental Engineer
“Quick turnaround; dependable units.’ - Nationally Recognized Laboratory
“Excellent customer service. Received MRA promptly…unit was back online in no time.” - Electrical Distributor
“MCG engineers are always available for questions.” - Electrical Distributor
“Customer received our replacement modules but there was no dollar value on the invoice. I explained our free lifetime replacement warranty on the modules. She was extremely happy!” - Sue Baron, MCG Sales Mgr
“MCG’s overall Performance Rating is 100%. This represents the arithmetic mean of your Quality Rating, 100% &Delivery Rating, 100%. MCG’s current performance rating is EXCELLENT." - International Communications company
“…I brought a protector for my home. I was extremely happy with the MCG website. It’s easy to use and I was able to get applicable spec sheets, find a rep in my area and order.” - Homeowner
“I’ve always preferred the MCG product line over others. I always specify MCG.” - Consulting Engineer
“…whenever there is an opportunity, we shall always turn to you.” - Asian Medical Manufacturer
“MCG is the easiest to order parts from.” - Electrical Distributor
“Good prices, good delivery dates, good service, good warranty and good-looking products.” - Water Treatment Mfg
“We needed replacement parts to convert a unit and were very satisfied with how it was handled.” - Solar Panel Mfg
“We love the products and will continue to purchase.” - Environmental Consulting Engineer
“Good lead times; great product!” - Broadcast Company
“Sales people are always so pleasant!” - Electrical Contractor
“MRA procedure is the easiest around. Will continue to send orders because (MCG) is so through.” - Electrical Contracting Company
“Very satisfied with price break for large quantity order.” - OEM
“Surge suppression is critical for us in Cambodia with the bad power here, so we cannot have a day without protection. MCG customer service is the best of ANY vendor I have, and we recognize that.” - Government Supplier
“Thank you for excellent service. I will let my customers know how hard everyone at MCG worked to get the order out. I appreciate the enthusiastic and quick response. A rare quality in today’s business.”
“Good ten-year warranty, units were in stock, met the delivery date for a large order…”
“MRA (Material Return Authorization) handled well, repaired and looked like new.”
“Units perform well and had no failures. “
“Receives credit card receipts and invoices promptly.”
“I called Friday, April 1. The part was here, Saturday, April 2. Thank you.”
“Units work very well. We have no complaints.”
“MCG units are spec'd into contractor’s bids. Works with the NY rep.”
“We love your units. That is why we keep ordering.”
“…Very happy with the units, no transient problems. We like the event counter, date and time feature and are keeping a log of transient events.”
“Very good product. It is used throughout our locations (telco).”
“Extremely happy with the delivery date. Needed it immediately”
“Am very happy with various data line protectors.”
“New customer, found our website. Impressed with price and delivery.”
“Extremely pleased with product line and excellent customer service.“
“Very smooth. No problems. I wish all of my vendors were like MCG.”
"Good lead times. "
"Good product at a good price. "
"Buys our DLP-4.71’s, has no failures, will continue to purchase these. "
"Our units always are delivered as requested; therefore they will continue to order. "
"MCG has great customer service and technical support. "
"Our units are of excellent quality, well built."
"MCG has a great warranty."